State Farm® Insurance Agent Russell Content

"I’ve been trying to get in touch with State Farm for weeks regarding a question I have. I've left multiple voicemails, but despite my efforts, no one has returned my calls. This lack of communication and follow-up has been extremely frustrating and disappointing. Customer service should be more responsive, especially when customers are reaching out for assistance. I hope they can improve in this area."

"Russle Content -State Farm? Never again. They respond very quickly when setting up your insurance, but after your policy is finalized, they do not respond if any problems arise. Even after paying your insurance in full without installments, they may send an additional charge three months later. When you point out that this shouldn’t happen, they respond, 'They put your original license date for your foreign DL, but it should have been the date we did the application. It was human error, and as you know, this can happen in any case.' They admit it was their mistake but still make you pay the extra fee caused by this error. And here’s something even more strange—when you discuss this additional charge with customer service and give them your policy number, they tell you that no such policy exists. Really funny, right? :)) Unfortunately, since I couldn’t resolve this issue and was so frustrated, I had to cancel my insurance and switch to another company. Just be cautious when making your choice."

"Great Communication and excellent customer service by our Agent Jule Sosa. Excellent in explaining everything about our Home, Auto and life insurance Policy. Very detailed when it comes to this investment. As a Person who is in the Real Estate Business, Iwill say that communication and explaining everything is the key. Jule Sosa has that all day long. Thank you Jule for all your support and showing that you care about your customers. 💯% Recommend!!!!! We will do business and I will refer my clients to you."

"State Farm ( 249@Cypresswood Dr.) Insurance Advisor : Jule Sosa-A. Pleasant, Knowledgeable, Caring Finding Best Vechile Rate-Plans . Highly Recommend!!"

"I have been working with Nikki for multiple years and she is THE BEST. Prompt and friendly :)"

"Jule was absolutely amazing. I look forward to working with her! 👍"

"Jule was very professional and transparent about what I am getting. Even though I am paying more with State Farm, I feel secure in my decision to switch. I look forward to many years working with Jule from State Farm!"

"Great service! I am very pleased with Jule. I would definitely recommend to everyone I know."

"You have an awesome employee in Jule Sosa, she worked with me patiently and diligently since I'm a hard person to get in touch with. She explained all of my options in choosing my car insurance coverage. It's a pleasure to speak to a real person who knows what they're talking about....thanks Jule you made it an easy transition from my other insurance."

"I may not be a direct customer with the Russell Content, yet my experience with the Agency since I have read its Review at the time when I needed to look for my sibling as he decided to transfer his Auto Insurance didn't at all went wrong. Instead, years since then to date. It just went well more than ever before after another sibling was referred into, and then a crucial decision to bundle the Auto Insurance, and another referral, a family friend was made, that was well accepted and appreciated as it handled not only promptly, but with a better fair deal. Can't be wrong if you end up with this Agency that is as open and as transparent as the Staff Personnel, where all your needs are laid down, so you end up in making an informed decision! Special mention here is with Ms. Nikki, with whom I have had a chance to converse with during the preliminaries, and lately, with Ms. Jule, while I hope when I get across within my network looking for Auto Insurance and the likes, will have no second thoughts but this Agency is one that comes to my mind."

"Just switched from Liberty Mutual. Jule is an absolute GEM! Very helpful, kind and considerate. She answered all my questions and was extremely helpful!!"

"Jule did great by offering me different options for life insurance. She took the time to explain in depth what’s best for my family and I. Thank you, Jule!"

"Jule was great. She was very clear explaining everything and also patient and lovely."

"Moved from USAA to State Farm. Jules Sosa is an All-Star- She was so helpful and communicative. Best switch I have ever made."

"Jule did her best to take care of me. She’s knowledgeable and she has an outgoing personality"

"Jule is very personable. She truly cares about me and my family. I was able to get homeowners, auto, and life insurance all in one. Thanks Jule you were awesome! Would definitely recommend!"

"Jule Sosa is an amazing person she was able to help us tremendously and was very kind person, and I suggest that anyone that is looking to get insurance from the state farm company to go to her. 😁"

"Jule is amazing! After taking two weeks to shop for insurance, I had the pleasure of speaking with her. Jule took her time to make sure that I had all of my discounts and understood all of the details of my coverage. While other companies are increasing their rates, Jule helped me save money with State Farm!"

"Jule is the best! She got my rate lowered and added life insurance. 10/10 best experience I have had shopping for car insurance."

"Jule the representative for State Farm, was so helpful and took me step-by-step, and believe it or not she help me save money now that is a good auto insurance place she was fabulous"

"Jule Sosa was the best insurance agent I’ve ever worked with. She was super knowledgeable and very professional! I will recommend her to all of my friends. Thanks again Jule!"

"Jule has done a fantastic job in providing good information and has a great attitude"

"I had the pleasure of working with Jule Sosa, Insurance Advisor. It was a great experience. She helped me find the best policy to fit my needs. I was happy to have a punctual professional in my corner. Thank you!"

"Nikki provides 1st class customer service and always manages to promptly find answers to any questions. She is an asset to her team at State Farm. Richard B"

"Great customer service. The staff is so helpful. I have been with Russell’s office for years."